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Passenger Guide

Departures

Below are step-by-step departure instructions for you to enjoy a quick and smooth journey to your boarding gate.

    Check-in
    Check-in

    We offer a range of check-in options for travellers. Make sure you have all your travel documents ready, including a valid passport, air ticket or booking confirmation and any necessary visas.

    • Counter Check-in: Enjoy round-the-clock check-in at Terminal 1. Click here to see which check-in aisle your airline is using.
    • Self Check-in: Terminal 1 has more than 100 smart check-in kiosks for convenient check-ins. Learn more about the facilities here

    Passengers are advised to arrive early to allow sufficient time for passport control and security procedures. Please contact your airline if you have any enquiries. Click here for airline contact details.

    • In-town Check-in: Some airlines offer in-town check-in services at Hong Kong Station or Kowloon Station to passengers who are travelling to the airport via Airport Express. Learn more about the airlines with in-town check-in services here
    • Check-in service is also available at :

    Hong Kong West Kowloon Station

    Location

    Level B2, Hong Kong West Kowloon Station

    Opening Hours

    08:00 - 18:00 daily

    Participating Airline(s)

    Cathay Pacific (CX)

    Greater Bay Airlines (HB)

    Hong Kong Airlines (HX)^
    ^Passengers are required to perform online check-in in advance

    Check-in Service

    Passengers may check in and drop off their baggage at the counter between 4 and 24 hours prior to their flight departure time. The baggage drop-off service is subject to a service fee of HK$120 per piece of baggage

    The LOHAS

    Location

    Shop 304, Level 3, The LOHAS

    Opening Hours

    Monday- Friday

    Saturday, Sunday and Public Holiday

    10:00 - 22:00

    12:00 - 20:00

    Participating Airline(s)

    Cathay Pacific (CX)

    Check-in Service

    Passengers may check in and drop off their baggage between 6 and 24 hours prior to their flight departure time. The baggage drop-off service is subject to a service fee of HK$120 per piece of baggage

    Trend Plaza in Tuen Mun

    Location

    Shop No. 32, Level 2, North Wing, Trend Plaza, Tuen Mun

    Opening Hours

    Monday- Friday

    Saturday, Sunday and Public Holiday

    11:00 - 22:00

    12:00 - 20:00

    Participating Airline(s)

    Cathay Pacific (CX)

    Check-in Service

    Passengers may check in and drop off their baggage between 6 and 24 hours prior to their flight departure time. The baggage drop-off service is subject to a service fee of HK$120 per piece of baggage

    Tsing Yi Station

    Location

    Airport Express Line Departure Concourse, Floor U4 of Tsing Yi Station

    Opening Hours

    06:00 - 01:00 daily

    Participating Airline(s)

    Cathay Pacific (CX)

    Check-in Service

    (excluding baggage check-in service)

    Passengers may check in and collect baggage tags at the station's smart check-in kiosk between 90 minutes and 24 hours prior to their flight departure time.

    To check-in the baggage, please proceed to Cathay Pacific C2 counter (aisle C) at the airport at least 60 minutes before flight departure time.

    Dimension guidelines of hand baggage
    Baggage

    To avoid any delays, please ensure that all your baggage is packed according to your airline’s security guidelines.

    • Baggage Drop-off: Passengers who use the self check-in kiosks can use their airline’s baggage drop-off counters to check-in their baggage.
    • Hand Baggage: Several measuring gauges can be found at each check-in aisle in Terminal 1 for passengers to check if their hand baggage meets the Airline Operator Committee’s guidelines. Hand baggage must not exceed 56cm x 36cm x 23cm (22” x 14” x 9”).
    Security Check
    Security Check

    To ensure the security and safety of all travellers, your hand baggage will be inspected and a body scan may be conducted. Please have your travel documents and boarding pass ready for inspection before having the security check.

    Get more tips and information about the process here.

    No dangerous goods in luggage
    Immigration

    Please make sure you have the following documents ready before reaching the immigration counter.

    • Hong Kong Residents: Hong Kong Identity Card.

    • Other Visitors: A valid travel document, and a completed Departure Card which is the bottom sheet of the original Arrival Card that can be found in your passport.

    Proceed to boarding gate 30 minutes before flight departure
    Proceed to Boarding Gates

    Passengers are advised to arrive at your boarding gates at least 30 minutes before flight departure.

    Hong Kong International Airport is equipped with e-Boarding Gates to provide touchless and convenient boarding experience to passengers. You can use the e-Boarding Gates to board your flight with a simple face scan at the camera.

    To be eligible to use the e-Boarding Gates, passengers must be aged 11 or above holding electronic travel document and have completed their identity check at the e-Security Gates.

    Please read our Privacy Policy for more details.

    Security Screening
    STEP 01
    Step 01

    Have your boarding pass and travel document ready before entering the Departures Immigration Hall.

    Passengers aged 11 or above holding electronic travel document can use the e-Security Gates. For those who need staff assistance, please procced to the Assisted Channels.

    Please read our Privacy Policy for more details.

    STEP 02
    Step 02

    We want to ensure a safe flying experience for all travellers and have implemented strict security regulations that are in line with the International Civil Aviation Organization (ICAO). Read our tips below so that you will have more time to enjoy at Hong Kong International Airport before boarding your flight.

    STEP 03
    Step 03

    Electronic and metallic items in your hand baggage or on person should be placed in a separate tray for security check.

    Starting from 13 August 2018, all transfer passengers at HKIA travelling with LAGs contained in tamper-evident sealed plastic bags are required to go through enhanced security screening by a specialised LAGs screening equipment at the transfer passenger security screening points.

    In some cases, the LAGs in the sealed plastic bags will have to be removed from the bags for screening. When cleared, the LAGs will be repacked in a new tamper-evident sealed plastic bag provided by HKIA.

    Passengers are advised to allow extra time for the screening. Should you have any queries, please contact your airlines

    STEP 04
    Step 04

    Please walk through the archway metal detector. You may also be subjected to hand search.

    STEP 05
    Step 05

    For passengers departing for the U.S., please note that additional security measures required by the U.S. Department of Homeland Security on electronic devices are in place at HKIA. Passengers affected are advised to contact their airlines for details.

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